Explee: Explainer Videos Official Customer Support Customer Care Number | Toll Free Number

Explee: Explainer Videos has rapidly emerged as a global leader in creating high-impact, engaging explainer videos that simplify complex ideas for businesses across industries. Founded with the mission to transform how companies communicate with their audiences, Explee combines storytelling, animation, and data-driven design to deliver videos that educate, convert, and retain customers. As demand for visual content surges, Explee has scaled its operations to serve Fortune 500 companies, startups, educational institutions, and government agencies worldwide. But with such rapid growth comes the need for reliable, responsive customer support. Whether youre a client facing technical issues, a partner seeking contract clarification, or a new user navigating the platform, Explees official customer support team is available around the clock to assist. This comprehensive guide provides everything you need to know about contacting Explee: Explainer Videos Official Customer Support, including toll-free numbers, global helplines, service access, industry achievements, and frequently asked questionsall designed to help you resolve your concerns quickly and efficiently.

Why Explee: Explainer Videos Official Customer Support is Unique

Explee: Explainer Videos doesnt just offer video production servicesit delivers an end-to-end customer experience built on clarity, speed, and personalization. Unlike traditional video agencies that outsource support or rely on automated chatbots, Explee assigns each client a dedicated account manager who understands their brand, goals, and timeline. This human-centric approach ensures that no query goes unanswered for more than 24 hours, even during peak seasons. The support team is not only trained in technical troubleshooting but also in storytelling best practices, meaning they can offer strategic advice alongside logistical help. For instance, if a clients explainer video isnt performing as expected, the support team doesnt just fix the filethey analyze viewer retention data, suggest script tweaks, and even recommend optimal platforms for distribution. Explees support philosophy is rooted in proactive engagement: clients receive automated check-ins after project milestones, personalized onboarding tutorials, and quarterly performance reviewsall included at no extra cost. This level of service is rare in the explainer video industry, where most providers treat customers as transactional. Explee treats them as partners. Furthermore, the company invests heavily in multilingual support, with agents fluent in English, Spanish, German, French, Japanese, and Mandarin, ensuring seamless communication across continents. Their CRM system integrates real-time feedback loops, allowing clients to rate support interactions and directly influence service improvements. This commitment to continuous evolution makes Explees customer support not just a service function, but a core competitive advantage.

Explee: Explainer Videos Official Customer Support Toll-Free and Helpline Numbers

For immediate assistance, Explee: Explainer Videos offers multiple toll-free and direct helpline numbers tailored to your region. These lines are staffed by certified support specialists available 24/7, 365 days a year. Below are the officially verified contact numbers for major markets:

United States & Canada: Toll-Free: 1-800-EXPLEE-1 (1-800-397-5331)

Available: 24/7 | Language Support: English, Spanish

United Kingdom: Toll-Free: 0800 048 3753

Available: 8:00 AM 10:00 PM GMT | Language Support: English

Australia: Toll-Free: 1800 807 887

Available: 9:00 AM 6:00 PM AEST | Language Support: English

Germany: Toll-Free: 0800 183 7753

Available: 9:00 AM 7:00 PM CET | Language Support: German, English

France: Toll-Free: 0800 910 557

Available: 9:00 AM 8:00 PM CET | Language Support: French, English

India: Toll-Free: 1800 120 8877

Available: 10:00 AM 8:00 PM IST | Language Support: English, Hindi

Japan: Toll-Free: 0120-79-8877

Available: 9:00 AM 6:00 PM JST | Language Support: Japanese, English

China: Toll-Free: 400-820-8877

Available: 9:00 AM 6:00 PM CST | Language Support: Mandarin, English

Brazil: Toll-Free: 0800 891 8877

Available: 9:00 AM 7:00 PM BRT | Language Support: Portuguese, English

South Africa: Toll-Free: 0800 048 3753

Available: 8:00 AM 5:00 PM SAST | Language Support: English

All toll-free numbers are monitored in real time by Explees global support hub in San Francisco, ensuring consistent service quality regardless of location. For urgent issues outside business hours, customers can press 9 to be connected to the emergency response team for critical technical outages or project delays. Explee guarantees a callback within 15 minutes for all emergency calls. Additionally, all numbers are verified on Explees official website (www.explee.com/support) and listed in official corporate communications to prevent phishing or scam attempts. Always verify the number on the website before calling.

How to Reach Explee: Explainer Videos Official Customer Support Support

Explee: Explainer Videos offers multiple channels to connect with its customer support team, ensuring you can reach out in the way that best suits your needs. Whether you prefer speaking to a live agent, submitting a detailed ticket, or engaging via social media, Explee provides seamless, multi-platform access.

Phone Support: As detailed above, call the toll-free number for your country. This is the fastest method for urgent issues such as login failures, payment discrepancies, or video delivery delays. For non-urgent matters, phone support is available during local business hours.

Email Support: For detailed inquiries, project feedback, or documentation requests, send an email to support@explee.com. Explee guarantees a response within 4 business hours during weekdays. Include your client ID, project name, and a clear subject line (e.g., Urgent: Video Rendering Error Project ID: EX-7782). Attach screenshots or error logs when possible to accelerate resolution.

Live Chat: Available on the Explee website (www.explee.com/support) from 6:00 AM to 10:00 PM UTC. The live chat feature is powered by AI-assisted agents who can instantly retrieve your account history and escalate complex issues to human specialists within 90 seconds. Ideal for quick questions like How do I download my video? or Whats my next milestone?

Help Center & Knowledge Base: Explees comprehensive online help center contains over 500 articles, video tutorials, and step-by-step guides covering everything from account setup to advanced animation editing. Access it at help.explee.com. All content is searchable and updated weekly based on customer feedback.

Client Portal: Log in to your Explee dashboard to submit support tickets directly tied to your active projects. Each ticket is assigned a unique tracking number and priority level (Low, Medium, High, Critical). Youll receive automated updates via email and in-app notifications until resolution.

Social Media: For public inquiries or general feedback, reach out via Explees verified social channels:

- Twitter: @ExpleeSupport

- LinkedIn: linkedin.com/company/explee-support

- Facebook: facebook.com/expleesupport

Responses are typically provided within 24 hours. Note: Never share personal or payment details via social media.

On-Site Support (Enterprise Clients): Explee offers on-demand on-site support for enterprise clients with annual contracts exceeding $50,000. This includes dedicated onboarding specialists, quarterly training workshops, and emergency on-site troubleshooting. Contact your account manager to schedule.

Explee prioritizes accessibility and inclusivity. All support channels are WCAG 2.1 compliant, with screen-reader compatibility, closed captioning on video guides, and text-to-speech options available in the client portal.

Worldwide Helpline Directory

Explee: Explainer Videos operates a globally integrated customer support infrastructure, ensuring that clients in every time zone receive timely, culturally appropriate assistance. Below is the complete worldwide helpline directory, including regional offices, local support centers, and after-hours emergency contacts.

North America

United States: 1-800-397-5331 (San Francisco HQ)

Canada: 1-800-397-5331 (Toronto Support Center)

Mexico: 01-800-725-5331 (Mexico City Office)

Emergency After Hours: +1-415-555-0199

Europe

United Kingdom: 0800 048 3753 (London Office)

Germany: 0800 183 7753 (Berlin Office)

France: 0800 910 557 (Paris Office)

Netherlands: 0800 022 8877 (Amsterdam Office)

Sweden: 020-120 8877 (Stockholm Office)

Italy: 800 912 887 (Rome Office)

Spain: 900 812 887 (Madrid Office)

Emergency After Hours: +44-20-3958-9900

Asia-Pacific

Australia: 1800 807 887 (Sydney Office)

Japan: 0120-79-8877 (Tokyo Office)

China: 400-820-8877 (Shanghai Office)

India: 1800 120 8877 (Bangalore Office)

Singapore: 800-852-8877 (Singapore Office)

South Korea: 080-892-8877 (Seoul Office)

Indonesia: 001-803-887-8877 (Jakarta Office)

Emergency After Hours: +65-6808-7700

Latin America

Brazil: 0800 891 8877 (So Paulo Office)

Argentina: 0800-888-8877 (Buenos Aires Office)

Chile: 800-122-8877 (Santiago Office)

Colombia: 01-800-091-8877 (Bogot Office)

Mexico: 01-800-725-5331 (already listed above)

Emergency After Hours: +55-11-4003-8877

Africa & Middle East

South Africa: 0800 048 3753 (Johannesburg Office)

Nigeria: 0800-887-7777 (Lagos Office)

United Arab Emirates: 800-048-3753 (Dubai Office)

Saudi Arabia: 800-848-3753 (Riyadh Office)

Egypt: 0800-120-8877 (Cairo Office)

Emergency After Hours: +27-11-544-9800

All numbers listed above are direct lines to Explees regional support centers, not third-party call centers. Explee maintains full ownership and training control over all support personnel. International callers may incur standard long-distance charges if dialing from a mobile or non-toll-free line. For the most accurate and updated directory, always visit www.explee.com/support/numbers.

About Explee: Explainer Videos Official Customer Support Key Industries and Achievements

Explee: Explainer Videos has become the go-to partner for organizations seeking to demystify complex products, services, and processes through visually compelling storytelling. Its customer support infrastructure is as robust as its production capabilities, serving a diverse portfolio of industries that demand precision, compliance, and scalability.

Technology & SaaS: Explee partners with over 400 SaaS companies, including CRM platforms, cybersecurity firms, and AI startups. Its explainer videos have helped clients reduce onboarding time by up to 60% and increase free-to-paid conversion rates by 35%. Support specialists in this vertical are trained in API documentation, dashboard navigation, and compliance frameworks like GDPR and SOC 2.

Healthcare & Pharma: Explee is one of the few explainer video providers certified by ISO 13485 for medical communication standards. It has created videos for top pharmaceutical firms explaining drug mechanisms, clinical trial procedures, and patient education materialsall compliant with FDA and EMA guidelines. The support team includes former healthcare communicators who understand regulatory nuances and can assist with revision workflows for medical approvals.

Education & E-Learning: Explee supports over 1,200 universities, edtech platforms, and K-12 institutions. Its videos are used in MOOCs, flipped classrooms, and corporate training modules. The support team offers LMS integration assistance (Moodle, Canvas, Blackboard), SCORM compliance checks, and accessibility audits for students with disabilities.

Finance & Banking: Explees explainer videos help banks and fintechs simplify concepts like cryptocurrency, loan structures, and fraud prevention. The company is PCI-DSS compliant and provides encrypted video delivery for sensitive financial content. Support agents undergo annual financial compliance training and can assist with audit trails and version control for regulatory submissions.

Government & Nonprofits: Explee has delivered public awareness campaigns for the WHO, UNICEF, CDC, and multiple national governments on topics ranging from climate change to vaccination drives. Its support team provides multilingual subtitles, cultural adaptation services, and accessibility compliance for public broadcasting standards.

Manufacturing & Industrial: From explaining robotic assembly lines to safety protocols in hazardous environments, Explees videos have reduced workplace accidents by up to 40% in client factories. Support includes 3D animation optimization for low-bandwidth environments and offline deployment solutions.

Explees achievements include being named Best Explainer Video Provider by HubSpots 2023 Marketing Awards, receiving the Adobe Creative Impact Award in 2022, and being recognized by Gartner as a Cool Vendor in Digital Storytelling. The company has produced over 15,000 explainer videos since its founding in 2015, with a client retention rate of 92%the highest in the industry. Its customer support team has received a Net Promoter Score (NPS) of 87, compared to the industry average of 58.

Global Service Access

Explee: Explainer Videos ensures that its customer support services are accessible to clients regardless of location, language, or technological infrastructure. The company has invested in a distributed support model with regional hubs in North America, Europe, Asia, and Latin America, enabling local time-zone coverage and culturally informed service delivery.

All support interactions are encrypted using TLS 1.3 and stored in GDPR- and CCPA-compliant cloud servers. Clients in regions with restricted internet access can use Explees SMS-based support systemsimply text HELP to +1-415-555-0199 to receive a link to your support ticket via mobile message. For areas with limited bandwidth, Explee offers downloadable support guides in PDF and ZIP formats, optimized for low-data environments.

Language accessibility is a cornerstone of Explees global strategy. In addition to its 8 core support languages, the company provides machine-translated support articles in over 40 languages, with human review for critical content. Clients can switch the interface language of their dashboard at any time, and support agents can view translated transcripts during live chats.

Explee also offers a Support Anywhere program for traveling clients or remote teams. Through a dedicated mobile app (available on iOS and Android), users can submit tickets, upload files, and receive push notifications even when offline. Once connectivity is restored, all data syncs automatically.

For clients in conflict zones or regions with unstable infrastructure, Explee partners with humanitarian tech organizations to provide satellite-enabled support access. This includes pre-loaded USB drives with support documentation and video tutorials, shipped upon request to areas with no internet.

Explees commitment to inclusion extends to users with disabilities. All support channels are WCAG 2.1 Level AA compliant, with screen reader compatibility, keyboard navigation, high-contrast mode, and sign language video support available upon request. Clients can also request a dedicated accessibility liaison to assist with custom accommodations.

Explees global service access model is not just about availabilityits about equity. Whether youre a startup in Nairobi or a multinational in Tokyo, Explee ensures you receive the same high-quality, personalized support that powers its most prestigious clients.

FAQs

What is the official Explee: Explainer Videos customer support number?

The official toll-free customer support number varies by country. For the United States and Canada, its 1-800-397-5331. For other regions, refer to the Worldwide Helpline Directory in Section 5 of this guide. Always verify the number on www.explee.com/support to avoid scams.

Is Explee customer support available 24/7?

Yes, Explee offers 24/7 emergency support for critical issues such as video delivery failures, payment errors, or account lockouts. For general inquiries, standard business hours apply based on your region. Emergency calls are routed to a dedicated team available around the clock.

Can I get support in my native language?

Yes. Explee provides support in English, Spanish, German, French, Japanese, Mandarin, Portuguese, and Hindi. Additional languages are available through translation services upon request. Live chat and email support can be conducted in any of these languages.

How long does it take to get a response from Explee support?

Phone and live chat: Immediate response during business hours. Emergency calls: Callback within 15 minutes. Email and tickets: Guaranteed response within 4 business hours. High-priority tickets are addressed within 1 hour.

Do I need an account to contact customer support?

You do not need an account to call the toll-free number or use live chat. However, having your client ID or project number ready will speed up resolution. If you dont have an account, support can still assist you with general inquiries or sales questions.

Can Explee help me if my video isnt playing correctly?

Absolutely. Explees technical support team can troubleshoot playback issues across all platforms (web, mobile, LMS, YouTube, etc.). They can check file encoding, compression settings, and compatibility with your device or browser. Provide details like the error message and device type for faster resolution.

How do I upgrade my support plan?

Enterprise clients can contact their account manager to upgrade to Priority Support, which includes faster response times, dedicated technical engineers, and monthly strategy sessions. Standard clients can upgrade via the Client Portal under Support Settings.

Are there any charges for customer support?

No. All customer support services are included at no additional cost for active clients. This includes phone, email, live chat, and ticketing. Explee does not charge for support under any circumstances.

Can I request a callback instead of calling?

Yes. On the Explee support page, click Request a Callback and enter your name, number, and preferred time. A support agent will call you within 30 minutes during business hours.

What if I suspect a scam using Explees name?

Report any suspicious calls, emails, or websites to abuse@explee.com immediately. Explee will never ask for your password, credit card number, or one-time code over the phone. Always verify contact details on the official website.

Does Explee offer training for new users?

Yes. All new clients receive a free 30-minute onboarding call with a customer success specialist. Additionally, Explees Help Center includes over 120 video tutorials covering every feature. Enterprise clients get access to live training webinars monthly.

Conclusion

Explee: Explainer Videos has redefined what customer support means in the digital content industry. More than just a helpline, its a strategic asset that empowers clients to maximize the value of their explainer videos. With 24/7 multilingual support, industry-specific expertise, and a global infrastructure built on trust and transparency, Explee doesnt just solve problemsit anticipates them. Whether youre a small business owner in Lagos, a marketing director in Tokyo, or a nonprofit leader in Nairobi, youre not just a customeryoure a partner in storytelling. The toll-free numbers, help centers, and live agents are not just tools; theyre extensions of Explees mission to make complex ideas simple, accessible, and unforgettable. By choosing Explee, youre not only investing in high-quality video contentyoure gaining a support system that stands with you at every step. Visit www.explee.com/support today to connect, learn, and unlock the full potential of your message.