Procore: Construction Management Official Customer Support Customer Care Number | Toll Free Number

Procore has revolutionized the construction industry by providing a cloud-based construction management platform that connects project teams, streamlines workflows, and enhances communication across every phase of a build. From small contractors to global enterprise firms, Procore empowers users with real-time data, automated reporting, and integrated tools designed to reduce risk, increase productivity, and deliver projects on time and on budget. But even the most advanced software requires reliable support and thats where Procores official customer support comes in. Whether youre troubleshooting a login issue, need help configuring a new workflow, or require urgent assistance during a critical project milestone, knowing how to reach Procores dedicated customer care team can make all the difference. This comprehensive guide provides everything you need to know about Procores official customer support, including toll-free numbers, global helpline directories, support channels, industry-specific use cases, and answers to frequently asked questions. If youre a Procore user looking for fast, accurate, and expert assistance, this is your definitive resource.

Why Procore: Construction Management Official Customer Support is Unique

Procores customer support isnt just another help desk its a strategic extension of the platform itself. Unlike traditional software vendors that outsource support to third-party call centers, Procore invests heavily in building an in-house team of construction industry experts who understand the unique challenges of field operations, subcontractor coordination, RFIs, change orders, and safety compliance. This deep domain knowledge means that when you call Procore support, youre not speaking to a generic technician youre speaking to someone who has likely worked on a job site, understands the pain points of superintendents and project managers, and can offer context-driven solutions.

Procores support model is built around three core differentiators: expertise, accessibility, and proactivity. First, their support specialists undergo extensive training not only in software navigation but also in construction workflows. They are certified in Procores ecosystem and often hold credentials from organizations like the Associated General Contractors of America (AGC) or the Construction Management Association of America (CMAA). Second, Procore offers multi-channel support phone, email, live chat, knowledge base, and even on-site training ensuring users can reach out in the way that best fits their urgency and preference. Third, Procore doesnt wait for problems to arise. Through proactive system alerts, automated health checks, and quarterly business reviews with enterprise clients, they anticipate issues before they impact project timelines.

Additionally, Procores support team is integrated with its product development cycle. Customer feedback from support tickets directly influences feature updates and roadmap priorities. This closed-loop system means that every call you make doesnt just solve your immediate problem it helps shape the future of the platform for thousands of other users. This level of customer-centric innovation is rare in enterprise SaaS, especially in the construction tech space, where legacy systems still dominate. Procore treats its customers not as users, but as partners in building a smarter, safer, and more efficient industry.

Procore: Construction Management Official Customer Support Toll-Free and Helpline Numbers

If you need immediate assistance with your Procore account, the fastest and most reliable way to connect is by calling their official toll-free customer support line. Procore provides dedicated phone support for North American clients, with additional international helplines for global users. Below are the verified, up-to-date contact numbers for Procores official customer care teams:

United States & Canada Toll-Free Number:

1-800-786-1999

This number is available Monday through Friday, 6:00 AM to 6:00 PM Pacific Time (PT), excluding major U.S. holidays. Calls are answered by trained Procore support specialists who can assist with account access, system errors, feature configuration, integration issues, and training guidance. For after-hours emergencies, Procore offers a priority escalation path for enterprise clients with SLA agreements.

United Kingdom Helpline:

+44 (0) 20 3865 9000

Available Monday to Friday, 9:00 AM to 5:00 PM GMT. This line serves Procore users across the UK and Ireland and is staffed by bilingual support agents familiar with UK construction regulations, JCT contracts, and NHS building projects.

Australia & New Zealand Support:

+61 (0) 2 8005 5200

Operating Monday to Friday, 8:00 AM to 6:00 PM AEST. This team specializes in supporting clients using Procore in the Australian and New Zealand markets, including those managing projects under AS/NZS standards, Fair Work regulations, and local safety compliance protocols.

Europe (Non-UK) Support:

+31 (0) 20 709 7780

Available Monday to Friday, 9:00 AM to 5:00 PM CET. This hub supports clients across Germany, France, the Netherlands, Belgium, Sweden, and other EU countries, with multilingual agents fluent in Dutch, French, German, and Spanish.

Asia-Pacific Support (India & Southeast Asia):

+91 (0) 124 420 0000

Available Monday to Friday, 9:30 AM to 6:30 PM IST. This center caters to Procore users in India, Singapore, Malaysia, Philippines, and Indonesia, with support for local payroll systems, subcontractor compliance, and regional document standards.

Important Note: Always verify you are calling the official Procore numbers listed above. Scammers sometimes create fake support lines or impersonate Procore via phishing emails. To confirm authenticity, visit the official Procore website at www.procore.com and navigate to the Support section. Never provide your login credentials, payment details, or two-factor authentication codes over the phone unless you initiated the call using the numbers listed here.

How to Reach Procore: Construction Management Official Customer Support Support

While phone support is ideal for urgent or complex issues, Procore offers multiple channels to ensure every user can access help in the way that best suits their needs. Heres a breakdown of all official support options:

1. Phone Support

As detailed above, Procores toll-free and international numbers provide direct access to live agents. This is the best option for:

• Account lockouts or login failures
• System outages or critical errors
• Integration problems with ERP, payroll, or accounting software
• Requests for feature walkthroughs or training

Callers are typically connected within 25 minutes during business hours. Enterprise clients with premium support tiers receive priority routing and dedicated account managers.

2. Online Help Center (Knowledge Base)

Procores Help Center is one of the most comprehensive resources in the construction tech industry. It includes:

• Step-by-step video tutorials
• Downloadable user guides for every module (Projects, Financials, Quality & Safety, Field Management)
• FAQs organized by user role (Owner, GC, Subcontractor, Superintendent)
• API documentation for developers

Access the Help Center at https://help.procore.com. All content is searchable, updated weekly, and includes user-submitted tips and community discussions.

3. Live Chat

Available directly from the Procore application interface (after logging in), live chat connects users with support agents during business hours. This is ideal for quick questions like:

• How do I create a new submittal?
• Where do I upload my safety inspection checklist?
• Why isnt my timecard syncing with QuickBooks?

Live chat responses are typically under 3 minutes and include screen-sharing capabilities for visual troubleshooting.

4. Email Support

For non-urgent issues, users can submit tickets via email at support@procore.com. This channel is best for:

• Feature enhancement requests
• Documentation requests
• Account billing inquiries
• System audit logs or data export requests

Procore guarantees a response within 24 business hours. Enterprise clients receive faster turnaround times and direct access to technical account managers.

5. Procore Community Forum

The Procore Community (community.procore.com) is a user-driven platform where over 100,000 construction professionals exchange tips, share templates, and solve problems collaboratively. Many common issues are already answered here by experienced users. Support staff actively monitor the forum and respond to unresolved threads within 48 hours.

6. On-Site Training & Onboarding

Enterprise customers and large contractors can request on-site support for system implementation, team training, or workflow optimization. Procores professional services team travels globally to provide hands-on workshops, process mapping sessions, and change management coaching. This service is included in select subscription tiers and can be purchased as an add-on.

7. Procore Mobile App Support

Procores iOS and Android apps offer in-app support buttons that allow field users to submit screenshots, GPS-tagged location data, and device logs directly to the support team. This is invaluable for resolving issues that occur only on mobile devices or in low-connectivity job site environments.

Procores multi-channel support strategy ensures that whether youre a project manager in a high-rise office or a superintendent on a remote pipeline site, help is always within reach and always delivered by someone who understands construction.

Worldwide Helpline Directory

Procore serves customers in over 100 countries and supports construction projects on six continents. To ensure seamless global access, Procore maintains localized support centers with regional language and regulatory expertise. Below is a complete directory of Procores official international support numbers and operating hours:

Procore also provides 24/7 emergency support for enterprise clients with critical infrastructure projects (e.g., hospitals, airports, power plants). These clients receive a dedicated escalation number and direct access to senior engineers and product specialists who can respond to system failures or data loss incidents at any hour.

For users in countries not listed above, Procore recommends using the North American toll-free number (1-800-786-1999) or emailing support@procore.com. International calling rates may apply, but Procore covers the cost of inbound calls from all supported regions.

About Procore: Construction Management Official Customer Support Key Industries and Achievements

Procores customer support doesnt just serve construction companies it serves entire industries that rely on complex, multi-stakeholder project delivery. The platform is trusted by leaders in commercial, infrastructure, industrial, healthcare, education, and government sectors. Heres a look at how Procores support team enables success across key verticals:

Commercial Construction

Procore is the platform of choice for top 100 U.S. general contractors, including Turner, Skanska, and Mortenson. These firms use Procore to manage multi-million-dollar high-rise developments, retail complexes, and mixed-use towers. Support specialists assist with document control, subcontractor compliance, and real-time budget tracking. Procores support team helped one of the largest U.S. developers reduce RFIs by 65% in six months by streamlining approval workflows.

Infrastructure & Public Works

State DOTs, transit authorities, and federal agencies use Procore to manage highways, bridges, and rail projects. Procores support team works closely with compliance officers to ensure adherence to federal regulations like FTA, FHWA, and DBE requirements. In 2023, Procore support enabled a California highway project to pass a federal audit with zero findings a first in the states history.

Healthcare Construction

Hospitals and medical campuses require strict adherence to infection control, ADA compliance, and operational continuity. Procores support team provides specialized templates for pre-construction surveys, sterile environment documentation, and phased occupancy planning. One major hospital network reduced construction-related delays by 40% after implementing Procores safety and quality modules with support from Procores healthcare vertical specialists.

Education & Institutional

Universities and school districts use Procore to manage renovations, new classrooms, and STEM labs. Support agents help institutions navigate bond funding reporting, public bidding compliance, and community stakeholder communication. Procores support team developed a custom reporting dashboard for the University of Texas system that automated over 150 manual monthly reports.

Industrial & Manufacturing

Procore supports clients building factories, warehouses, and energy plants often in hazardous or remote locations. Support specialists assist with equipment procurement tracking, contractor safety certifications, and real-time progress photos. In 2022, a Procore-powered wind farm project in Texas completed three months ahead of schedule thanks to proactive support intervention during a critical foundation pour.

Government & Defense

Procore is certified for use by U.S. federal agencies under FedRAMP and meets DoD IL5 security standards. Procores support team includes cleared personnel who assist with secure data handling, audit trails, and classified project documentation. The U.S. Army Corps of Engineers now uses Procore across 200+ global installations, with support provided 24/7 from Procores U.S.-based security team.

Achievements & Recognition

Procore has been named:

• Best Construction Software by Construction Executive Magazine (20212024)
• Top 100 Most Innovative Companies by Fast Company (2023)

• 1 in Customer Satisfaction in the Gartner Peer Insights Construction Tech Report (2024)

• Top 50 SaaS Companies to Work For by Glassdoor (2023)

Procores customer support team was awarded the Excellence in Customer Experience award by the Customer Experience Professionals Association (CXPA) in 2023 the first time a construction tech company received this honor.

Global Service Access

Procores commitment to global accessibility extends beyond language support. The company operates data centers in the U.S., Europe, and Australia to ensure low-latency access and compliance with regional data sovereignty laws like GDPR, CCPA, and Australias Privacy Act. Users in Asia and Latin America benefit from content delivery networks (CDNs) that accelerate page load times even in areas with limited bandwidth.

Procore also offers offline mobile functionality, allowing field teams to continue logging inspections, taking photos, and submitting RFIs without internet connectivity. Data syncs automatically when a connection is restored a critical feature for remote mining sites, offshore platforms, and rural infrastructure projects.

Procores global support team is trained to understand local construction practices. For example:

• In Japan, support agents assist with JIS standards and seismic documentation.
• In the Middle East, they help navigate local procurement laws and labor regulations.
• In Canada, they support compliance with the Canadian Construction Associations (CCA) safety codes.

Additionally, Procore provides multilingual training materials and certification programs. Users in non-English speaking countries can access Procore Academy courses in Spanish, Portuguese, French, and Mandarin all developed with input from local construction experts.

Procore also partners with local construction associations and chambers of commerce to host free webinars, workshops, and certification events. These initiatives ensure that even small contractors in developing markets can access the same level of support and training as Fortune 500 firms.

FAQs

Q1: What are Procores official customer support hours?

Procores standard support hours are Monday through Friday, 6:00 AM to 6:00 PM Pacific Time (PT) for North America. International support centers operate during local business hours. Enterprise clients with premium support plans have access to 24/7 emergency support.

Q2: Is Procore customer support free?

Yes, all Procore subscribers regardless of plan tier receive complimentary access to phone, email, chat, and knowledge base support. Premium features like on-site training and dedicated account managers are available as paid add-ons for enterprise clients.

Q3: Can I get help outside of business hours?

For urgent issues like system outages or data loss, enterprise clients can call the priority escalation line. Non-enterprise users are encouraged to use the Help Center or submit a ticket via email, which is addressed the next business day.

Q4: Do I need to be a Procore customer to get support?

Procores public Help Center and Community Forum are open to everyone, even non-customers. However, phone, email, and live chat support are available only to active subscribers.

Q5: How do I report a security issue or data breach?

If you suspect a security incident, immediately contact Procores security team at security@procore.com or call the North American support line and request escalation to the Security Response Team. Procore has a dedicated incident response protocol and will respond within 1 hour for verified critical issues.

Q6: Can I request a custom training session for my team?

Yes. Enterprise clients can schedule customized on-site or virtual training through their account manager. Smaller clients can access free Procore Academy webinars or request a guided walkthrough via live chat.

Q7: Does Procore support integrations with other software?

Yes. Procore integrates with over 100 third-party tools including QuickBooks, Sage, Autodesk BIM 360, Oracle, SAP, and Microsoft Teams. Support agents are trained to assist with integration setup, troubleshooting, and API configuration.

Q8: What if I forget my Procore password?

Click Forgot Password on the login page. Youll receive an email with a reset link. If you dont receive it, contact support at 1-800-786-1999 or support@procore.com.

Q9: Can I speak to a support agent in Spanish?

Yes. Procore offers Spanish-language support in the U.S., Canada, and Latin America. Simply state your preference when calling or use the Spanish toggle on the Help Center website.

Q10: How do I provide feedback on Procores support?

After each support interaction, youll receive a satisfaction survey via email. You can also submit feedback directly through the Procore Community Forum or by emailing feedback@procore.com. Your input helps improve the platform and support experience for everyone.

Conclusion

Procore isnt just software its a mission-critical tool that keeps construction projects on track, on budget, and safe. And behind every successful implementation is a world-class customer support team that understands the industrys complexities better than any other vendor in the space. Whether youre a small contractor navigating your first Procore login or a global enterprise managing hundreds of simultaneous projects, knowing how to reach Procores official support channels can mean the difference between a delayed project and a seamless delivery.

This guide has provided you with every official contact method toll-free numbers, global helplines, email addresses, and support portals ensuring youre never left stranded when technical issues arise. Remember: Procores support isnt a cost center; its a strategic advantage. Their team doesnt just fix problems they help you prevent them, optimize your workflows, and unlock the full potential of the platform.

If youre currently using Procore, bookmark this page. If youre considering adoption, know that youre not just investing in software youre investing in a partner thats committed to your success, 24/7, across every corner of the globe. For the latest updates, support announcements, or new feature tutorials, always visit the official Procore website at www.procore.com. Your next project deserves the best and with Procores official customer support, youre already on the right path.