Wrike: Project Collaboration Official Customer Support Customer Care Number | Toll Free Number

Wrike is a leading cloud-based project management and collaboration platform designed to streamline workflows, enhance team productivity, and drive business success across industries. With over a decade of innovation, Wrike has evolved from a simple task-tracking tool into a comprehensive enterprise-grade solution trusted by more than 20,000 organizations worldwideincluding Fortune 500 companies, creative agencies, healthcare providers, and technology firms. As businesses increasingly rely on digital collaboration tools to manage remote and hybrid teams, having access to reliable, responsive, and expert customer support becomes critical. This guide provides a complete, SEO-optimized resource on Wrikes official customer support channels, including toll-free numbers, global helplines, support procedures, industry-specific use cases, and frequently asked questionsall to ensure you get the most out of your Wrike investment.

Why Wrike: Project Collaboration Official Customer Support is Unique

Wrikes customer support experience stands apart from competitors like Asana, Trello, and Monday.com due to its depth, responsiveness, and industry-tailored expertise. Unlike many SaaS platforms that offer only chatbots or automated ticketing systems, Wrike combines AI-driven self-service tools with direct human support from certified product specialists. Their support team is not just trained on software featuresthey are deeply familiar with how different industries implement project collaboration tools, allowing them to offer contextual, actionable advice.

Wrikes support philosophy is built on three pillars: speed, specificity, and scalability. For enterprise clients, dedicated account managers and priority response SLAs ensure mission-critical issues are resolved within hoursnot days. For small and mid-sized businesses, Wrike offers 24/7 live chat and email support with average response times under 30 minutes during business hours. The company also invests heavily in knowledge base development, with over 1,200 step-by-step guides, video tutorials, and troubleshooting playbooks available in 12 languages.

What truly sets Wrike apart is its proactive support model. Through usage analytics and AI monitoring, Wrikes support team often identifies potential issues before users even report them. For example, if a team is struggling with workflow bottlenecks due to misconfigured approval chains, Wrike may send an automated alert with a personalized recommendation and a direct link to a support specialist. This level of insight transforms customer support from a reactive cost center into a strategic value driver.

Additionally, Wrikes support team is integrated with its product development cycle. Customer feedback collected through support tickets directly influences feature roadmaps. This means users arent just getting helptheyre helping shape the future of the platform. This closed-loop system fosters deep loyalty and explains why Wrike maintains a 94% customer retention rate, one of the highest in the project management software category.

Wrike: Project Collaboration Official Customer Support Toll-Free and Helpline Numbers

For users requiring immediate assistance, Wrike provides multiple toll-free and direct helpline numbers based on region and service tier. These numbers connect you directly to certified Wrike support agents who can troubleshoot technical issues, guide you through advanced features, or assist with billing and account management.

United States and Canada Toll-Free Number

For customers in the United States and Canada, Wrike offers a dedicated toll-free support line:

1-844-947-5473

This line is available Monday through Friday, 6:00 AM to 6:00 PM Pacific Time. Calls are answered by Tier 2 support specialists with an average hold time of less than two minutes. Enterprise clients with Premium or Business Plus subscriptions are eligible for extended hours and callback options.

United Kingdom and Europe Helpline

Wrikes European support center, based in Dublin, Ireland, serves the UK and EU markets with localized language support:

UK: +44 20 3865 8922
EU (General): +353 1 513 5678

Support hours: Monday to Friday, 8:00 AM to 8:00 PM Central European Time. Multilingual agents are available in English, French, German, Spanish, and Dutch. For urgent issues outside business hours, EU customers can use the 24/7 live chat feature within the Wrike app.

Australia and New Zealand Support Line

Wrikes Asia-Pacific regional hub in Sydney provides dedicated support for Australian and New Zealand clients:

Australia: +61 2 8005 3492
New Zealand: +64 9 889 2411

Support hours: Monday to Friday, 8:00 AM to 6:00 PM AEST. All calls are handled by native English-speaking agents trained in local compliance standards and time zone considerations for cross-Pacific collaboration.

Asia-Pacific and India Support

For customers in India, Southeast Asia, and East Asia, Wrike offers a toll-free number through its partner support center in Singapore:

India: 1800 121 7879
Singapore/Malaysia/Philippines: +65 3158 2760

Support hours: Monday to Friday, 9:00 AM to 6:00 PM SGT. Agents are fluent in English and can assist with regional integrations such as local payment gateways, data residency requirements, and compliance with GDPR and Indias Digital Personal Data Protection Act.

Latin America Support

Wrikes Latin American support team is headquartered in Mexico City and provides Spanish and Portuguese-language assistance:

Mexico: 01 800 836 2653
Brazil: 0800 891 6757
General LATAM: +52 55 8526 0000

Support hours: Monday to Friday, 8:00 AM to 6:00 PM CST. Agents specialize in supporting marketing, construction, and healthcare teams common in the region and can assist with localization of workflows for Spanish-speaking teams.

How to Reach Wrike: Project Collaboration Official Customer Support Support

While phone support is ideal for urgent or complex issues, Wrike offers multiple channels to ensure every user can access help in the way that suits them best. Below is a comprehensive guide on how to reach Wrikes official support team, ranked by response speed and complexity of issue.

1. Phone Support (Fastest for Critical Issues)

As detailed above, calling the toll-free number for your region connects you directly to a live support agent. This is the recommended channel for:

• Account lockouts or authentication failures
• Integration errors with Salesforce, Microsoft Teams, or Google Workspace
• Urgent billing disputes or subscription changes
• System-wide outages or performance degradation

When calling, have your Wrike account email, company name, and subscription tier ready. This information allows agents to pull your account details instantly and begin troubleshooting without delays.

2. Live Chat (24/7 for All Plans)

Accessible directly from within the Wrike application, the live chat feature is powered by AI-assisted agents who can escalate complex issues to human specialists in under 60 seconds. To access live chat:

1. Log in to your Wrike account.
2. Click the question mark icon (?) in the bottom-right corner of the dashboard.
3. Select Chat with Support.

Live chat is ideal for quick questions like How do I create a custom dashboard? or Why is my Gantt chart not loading? Its available 24/7, even on weekends and holidays, making it perfect for global teams working across time zones.

3. Email Support (For Non-Urgent Requests)

For non-urgent inquiries such as feature requests, training materials, or documentation clarification, users can email support@wrike.com. Response times are typically within 24 business hours. Enterprise clients receive priority email routing and dedicated support aliases (e.g., support@yourcompany.wrike.com).

4. Help Center and Knowledge Base (Self-Service)

Wrikes Help Center (help.wrike.com) contains over 1,200 articles, video walkthroughs, and interactive tutorials. Its searchable by keyword and categorized by product module (Tasks, Timelines, Reports, Automation, etc.). The Help Center is updated weekly with new content based on trending support tickets.

Pro tip: Use the AI Assistant feature within the Help Centerjust type your question in natural language, and it will generate a step-by-step guide with screenshots tailored to your plan type.

5. Community Forum (Peer-to-Peer Support)

Wrikes user community (community.wrike.com) is a vibrant space where over 80,000 users share templates, automation scripts, and best practices. Many common issues are already solved here by experienced users. Moderators from Wrikes support team monitor the forum daily and respond to unresolved threads.

6. Enterprise Support Portal (For Premium Clients)

Customers on Wrike Enterprise or Custom plans receive access to a private support portal with:

• Dedicated account manager
• Priority ticketing system with SLA guarantees
• Quarterly business reviews
• On-site training and implementation workshops
• Direct access to product engineers for API and integration issues

Access is granted via a unique URL provided during onboarding. This portal is the most comprehensive support channel available and is reserved for high-volume, mission-critical deployments.

Worldwide Helpline Directory

To ensure global accessibility, Wrike maintains localized support numbers across every major market. Below is a comprehensive directory of all official Wrike customer support phone numbers, organized by continent and country. Always use the number listed below to avoid third-party scams or fraudulent support lines.

Africa

• South Africa: +27 11 546 0790
• Nigeria: +234 1 632 8800
• Kenya: +254 20 440 0270
• Egypt: +20 2 2760 1880

Asia

• India: 1800 121 7879
• China: 400 820 9580 (Mandarin support available)
• Japan: 0120 976 887
• South Korea: 080 899 7120
• Singapore: +65 3158 2760
• Malaysia: +60 3 2779 2260
• Philippines: +63 2 7752 2180
• Indonesia: 0800 180 0222

Australia & Oceania

• Australia: +61 2 8005 3492
• New Zealand: +64 9 889 2411
• Fiji: +679 330 5770

Europe

• United Kingdom: +44 20 3865 8922
• Germany: +49 69 2475 4800
• France: +33 1 70 77 2140
• Spain: +34 93 220 0780
• Italy: +39 02 9475 7700
• Netherlands: +31 20 760 7750
• Sweden: +46 8 5563 7900
• Switzerland: +41 44 580 7760
• Poland: +48 22 308 8860
• EU General: +353 1 513 5678

North America

• United States: 1-844-947-5473
• Canada: 1-844-947-5473
• Mexico: 01 800 836 2653

Latin America

• Brazil: 0800 891 6757
• Argentina: 0800 888 9473
• Chile: 800 821 000
• Colombia: 01 800 091 5764
• Peru: 0800 555 0190
• General LATAM: +52 55 8526 0000

Middle East

• United Arab Emirates: +971 4 552 3450
• Saudi Arabia: 800 813 0150
• Israel: 1 809 550 000
• Turkey: 0850 200 0170

Note: All numbers listed above are official Wrike channels. Wrike does not authorize third-party resellers or local agents to provide customer support. Always verify the number on Wrikes official website (www.wrike.com/support) before calling.

About Wrike: Project Collaboration Official Customer Support Key Industries and Achievements

Wrikes customer support isnt just about fixing software bugsits about enabling transformation across industries. The platforms flexibility, scalability, and deep integrations make it the collaboration backbone for some of the worlds most complex organizations. Heres a look at the key industries Wrike serves and the achievements that define its impact.

Technology & Software Development

Companies like Adobe, Intel, and SAP use Wrike to manage agile development cycles, sprint planning, and cross-functional team coordination. Wrikes custom workflows and integration with Jira, GitHub, and Bitbucket allow DevOps teams to automate task assignment, code review triggers, and release trackingall visible in real-time. In 2023, a Fortune 100 tech firm reduced time-to-market for new features by 40% after implementing Wrikes automated approval chains and resource allocation tools.

Marketing & Creative Agencies

Wrike is the

1 project management tool among top 100 global marketing agencies, including Ogilvy, Publicis, and WPP. Its visual timeline, digital asset management, and brand approval workflows streamline campaign execution. One agency reported a 65% reduction in revision cycles after adopting Wrikes built-in proofing tools, which allow clients to annotate and approve creative assets directly within the platform.

Healthcare & Life Sciences

Pharmaceutical giants like Pfizer and Merck use Wrike to manage clinical trial timelines, regulatory documentation, and cross-departmental compliance. Wrikes audit trails, role-based permissions, and HIPAA-compliant infrastructure ensure data integrity. In 2022, a major healthcare provider reduced FDA submission delays by 30% by digitizing and automating their internal review processes with Wrike.

Construction & Engineering

Wrike helps firms like Bechtel and Fluor manage multi-million-dollar projects with hundreds of stakeholders. Its Gantt charts, resource load balancing, and document version control prevent costly delays. One construction firm saved $2.3 million in penalties over two years by using Wrike to proactively identify schedule conflicts and reassign crews before bottlenecks occurred.

Education & Nonprofits

Universities such as Harvard and Stanford use Wrike to coordinate research grants, event planning, and student project management. Nonprofits like the Red Cross and UNICEF rely on Wrike to manage global disaster response logistics. Wrike offers free Premium accounts to registered nonprofits, and its support team provides dedicated onboarding and training.

Achievements & Recognition

• 2024 Gartner Magic Quadrant Leader: Wrike was ranked as a Leader in the Magic Quadrant for Project and Portfolio Management for the 5th consecutive year.
• 2023 Best Place to Work for Customer Success: Awarded by G2 for having the highest customer satisfaction score among project management tools.
• 99.9% Uptime Guarantee: Enterprise SLAs ensure near-perfect system availability.
• Over 100+ App Integrations: From Slack to SAP, Wrike connects to every tool teams already use.
• 100+ Global Partners: Including Microsoft, Google, and Salesforce, ensuring seamless enterprise adoption.

Global Service Access

Wrikes commitment to global accessibility extends beyond multilingual support. The platform is designed to operate seamlessly across time zones, legal jurisdictions, and cultural workflows. Heres how Wrike ensures consistent, high-quality service worldwide:

Multi-Region Data Centers

Wrike hosts data in secure, ISO 27001-certified data centers located in the United States, Germany, Australia, and Japan. Customers can choose their primary data region during onboarding to comply with local data sovereignty laws such as GDPR (EU), CCPA (California), and PDPA (Singapore). This ensures that sensitive project data never leaves the region unless explicitly permitted.

Time Zone-Aware Scheduling

Wrikes calendar and task system automatically detects the users time zone and adjusts deadlines, meeting invites, and notifications accordingly. Teams with members in New York, London, and Tokyo can collaborate without confusion over due dates or meeting times.

Cultural Localization

Wrikes interface supports right-to-left languages (Arabic, Hebrew), localized date formats, and culturally appropriate terminology. For example, in Japan, the system defaults to the Reiwa calendar, and in India, fiscal year reporting aligns with AprilMarch cycles.

Global Support Hours

With support centers spanning North America, Europe, Asia, and Latin America, Wrike offers 24/7 coverage. When one region closes, another opensensuring that no matter the time of day, a live agent is available to assist.

Accessibility Compliance

Wrike meets WCAG 2.1 AA standards for accessibility, ensuring users with visual, auditory, or motor impairments can navigate the platform using screen readers, keyboard shortcuts, and voice commands. Support agents are trained to assist users with accessibility needs, including providing alternative formats for documentation.

FAQs

Q1: Is Wrikes customer support available 24/7?

A: Yes, live chat and email support are available 24/7 for all users. Phone support is available during business hours in each region, but enterprise clients receive extended hours and callback options.

Q2: Do I need to pay extra for phone support?

A: No, phone support is included at no additional cost for all paid Wrike plans. Free trial users can access live chat and email support but not phone lines.

Q3: Can I get help in my native language?

A: Yes. Wrike support agents speak over 12 languages, including Spanish, French, German, Japanese, Mandarin, Portuguese, and Arabic. Check the Worldwide Helpline Directory above for your regions language options.

Q4: What if I cant reach anyone on the phone?

A: If you experience long hold times or disconnected calls, immediately switch to live chat via the Wrike app or email support@wrike.com. Your case will be escalated and a specialist will call you back within 15 minutes.

Q5: How do I verify that a phone number is official?

A: Always check the official Wrike Support page at https://www.wrike.com/support. Never trust unsolicited calls or numbers found on third-party websites. Wrike will never ask for your password over the phone.

Q6: Can Wrike support help me migrate from another tool like Asana or Trello?

A: Absolutely. Wrikes support team offers free migration assistance, including data import templates, workflow mapping, and training sessions. Enterprise clients receive dedicated migration consultants.

Q7: How long does it take to get a response from email support?

A: Standard response time is within 24 business hours. Premium and Enterprise clients receive responses within 4 hours.

Q8: Does Wrike offer training for new teams?

A: Yes. Wrike provides free onboarding webinars, video tutorials, and downloadable playbooks. Enterprise clients receive custom training sessions and certification programs for team administrators.

Q9: What should I do if I suspect a security breach?

A: Immediately contact Wrikes Security Team at security@wrike.com or call the toll-free number for your region and select the security escalation option. Wrike has a 1-hour response SLA for security incidents.

Q10: Can I schedule a callback instead of waiting on hold?

A: Yes. During phone support calls, you can request a callback at a convenient time. Youll receive an automated email confirmation with the scheduled time and agent name.

Conclusion

Wrike is far more than a project management toolits a strategic enabler for teams operating at scale, across borders, and under pressure. Its official customer support system reflects this mission: comprehensive, intelligent, and deeply integrated with the product itself. Whether youre a startup launching your first campaign or a global enterprise managing thousands of concurrent projects, Wrikes support infrastructure is designed to keep you moving forwardwithout interruption.

The toll-free numbers and global helplines listed in this guide are your lifeline to expert assistance. Use them wisely. Bookmark this page. Share it with your team. And remember: when you reach out to Wrike support, youre not just calling a help deskyoure connecting with a global network of professionals committed to your success.

For the most up-to-date contact information, always visit the official Wrike Support page: https://www.wrike.com/support. Stay productive. Stay supported. Stay with Wrike.